Shipping & Returns

• We are unable to make adjustments to orders once an order has been placed

 

• All orders are expected to be processed within 2-5 business days and ship within 5-10 business days.

• You will receive an email with tracking information as soon as your order ships; If you do not receive an email within 10 business days please email us to wherealohastays@gmail.com
• Transit times will vary based on shipment method and destination

• For domestic (USA) orders, delivery usually occurs between 1-7 business days after your package has shipped

• For most international orders, delivery usually occurs 10-12 business days after your package has shipped

 

• Domestic orders ship via USPS and usually arrive 1-7 business days after your package has shipped

• International orders ship via UPS or DHL and usually arrive 10-12 business days after your package has shipped

 

• If your package is lost or stolen and has not be scanned as “delivered” by the shipper (i.e. UPS) we will either send replacements (if products are available) or issue full store credit (minus any shipping or applicable taxes)

• If your package is lost or stolen and has been scanned as “delivered” by the shipper, please email us to wherealohastays@gmail.com with your order number

(5) RETURNS & REFUNDS

• We only accepts domestic returns. International orders are not eligible for return

• If you wish to make a return, we do not offer refunds, only store credit.

• Returns for store credit and/or exchanges must occur within 14 days from date of purchase.
• To be eligible for a return or exchange, all items must be unused, unworn, and in the same condition as they were received
• We do not accept exchanges or returns on art prints, either unframed or framed, unless the print is damaged

• Other types of products that are ineligible for returns or exchanges include gift cards, sticker packs, and postcard sets

• To initiate a return, please email us to wherealohastays@gmail.com

 

• Items will only be replaced if they are defective or damaged, with the exception of apparel exchanges for sizing purposes

• If you need to initiate an exchange, please email us to wherealohastays@gmail.com with your order number and request

(7) REFUNDS

• To reiterate, unless goods are damaged and unable to be replaced, we do not offer monetary refunds for any items purchased through this website -- only store credits or exchanges (specifically for sizing reasons) are accepted

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item

• At that time we will also notify you of the approval or rejection of your store credit or exchange

 

• Customers are responsible for the shipping costs associated with any returns or exchanges

• Initial shipping costs are non-refundable
• If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance.

• We cannot guarantee that we will receive your returned item otherwise